Ask Cedric believes that the provision of education materials and resources can help you become a confident and empowered consumer. By clicking on the links below, you will be able to learn how to protect yourselves and your families from a range of consumer problems and know what to do should things go wrong.
If you already have a consumer problem or would like to make a complaint, then you can visit www.consumerdirect.gov.uk.
This website is a free online service, which allows you to make a consumer complaint to your local Trading Standards Service concerning any consumer problem you feel should be investigated or where you need advice.
By using this service you will receive free professional assistance with regard to your problem. You will also be protecting other consumers and helping to improve standards of trade.
To make a complaint, or request advice about your consumer problem, you can use their secure online form to send them details. The information you provide will be treated as private and confidential.
Once submitted, receipt of your complaint or enquiry will be confirmed by email. It will then be sent to your local Trading Standards Authority who will give you assistance by contacting you directly.