Pupils should have a basic understanding of:

• the way in which contracts are made when they buy goods and services
  
  
• their legal rights and responsibilities when buying goods
  
  
• their legal rights when buying services and the problems that can arise with doorstep sellers
  
  
• resolving complaints effectively

Begin the lesson by talking to students about what happens when they make a contract to buy goods and services. Explain the basic law of contract by discussing practical, everyday situations with the students. Consider what could happen if one party broke the contract.

Look at how legislation effects the contracts that we make when buying goods. Examine what extra protection we receive from the law and discuss the students legal rights in certain situations.

Talk to the students about buying services and look at the law for this area. Consider the problems that consumers could face and look at the dangers that exist from buying services from doorstep sellers.

Look at the procedure that students would need to follow to try and resolve any complaint they may have. Look at how they can take a case to Court if their problem remains unresolved.